Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013.
Should you wish to return an item to us you have 14 days from the date of receipt to do so. International customers have 28 days from the date of receipt to return an item.
Returns can be sent to:
The Pretty Dress Company Limited
Springhead Enterprise Park
Please note that we can only accept returns of online orders to our Returns Department via post or courier. Items cannot be returned in person directly to this address.
All unwanted items must be in the original condition in which you received them with all original tags attached.
When trying on items please ensure that you are not wearing perfume, make up, fake tan, or deodorant which may leave a scent or residue on the garment. We are unable to accept the return of any item which has evidence of wear, excessive handling, or if these instructions have not been followed.
When returning an item please ensure the “Returns & Exchanges” paperwork which was included with your order is completed, stating the reason for return and if you require an exchange or refund. Please also include a copy of your invoice.
For your own protection we recommend using a signed for delivery service or one which insures you for the value of the goods you are returning. We do not cover postage costs for returning items. The original postage paid to receive your order will be refunded providing the complete order is returned.
International customers should note that we do not refund postage costs and that any request for an exchange will incur an additional delivery charge to send your exchanged item. We do not pay any custom clearance charges for items which are returned from international customers.
Once an item is received into our warehouse it is then inspected by our returns team. We aim to process all returns, exchanges, and refunds within 14 days of us receiving your item providing that the items are in their original brand new, unused and re-saleable condition.
Please be aware that once your refund has been processed by us it can take 3-5 working days to appear in your account. This is beyond our control and dependent on your payment provider.
Bespoke items are non-returnable and not available for exchange. Once a bespoke order is placed – we can not cancel it. Competition items can not be returned for exchange or refund as per our competition T&C’s.
All refund are issued against the original method of payment. We do not issue refunds to third parties.